Edit with
Last updated: September 2026
If your shipment is not delivered within the estimated delivery window communicated at booking, you may be eligible for a full or partial refund of the shipping charges. Refund requests must be submitted within 14 days of the scheduled delivery date.
NaveoGo facilitates connections between businesses and drivers. Claims for damaged or lost cargo are reviewed on a case-by-case basis. Reported incidents must include photos, delivery documentation, and a description of the issue submitted within 7 days of delivery.
Cancellations made before a driver has been dispatched are eligible for a full refund. Once a driver has been dispatched or has picked up the cargo, refunds are prorated based on the work already performed.
Approved refunds are issued to the original payment method within 5–10 business days. You will receive an email confirmation when your refund has been processed.
If you have questions about this Refund Policy, please contact us at:
NaveoGo
Email: contact@naveogo.com
Website: https://www.naveogo.com